FAQ

CAN I GET A SAMPLE OF THE PRODUCT?

Yes, we can send you a sample of the item you are looking to purchase on our website. Most items are available blank or accompanied with sample logo work. These samples may incur a small cost. To order a sample please call us today and ask about our special discounted prices.
 

HOW IS EMBROIDERY COSTED?

Costing is based on the number of stitches in your supplied design, quantities of products, and also on the type of garment supplied or purchased. Call our professional team today for an accurate quote.
 

IN WHAT FORMAT DO I HAVE TO SUPPLY MY ARTWORK?

We specify that vector art files are provided in either epsai, or pdf format. These files are formatted to suit software packages our graphic designers use to convert your artwork into high resolution print or embroidery files. Scanning can also be used to send artwork digitally, however a nominal fee is charged to convert this artwork to a suitable electronic format.
 

WHAT ARE STANDARD PRODUCTION AND DELIVERY TIMES?

All delivery times are provided after artwork or logo approval. Delivery times will depend on the nature of each order so times can vary, however the usual lead-time is 2-4 weeks from approval of artwork (if within Australia). Clients will need to advise of their specific deadlines so that we can plan with these in mind. This is especially important as other parties such as designers and distributors are involved in the production process. There will be times when urgent orders are unavoidable and BRANDWORX staff will do everything to accommodate this. Please contact us for further details and estimated delivery times..
 

WHAT HAPPENS IF A PRODUCT I WANT IS NOT ON YOUR WEBSITE?

Our special order options are endless. If you have a specific product in mind you are looking for and it is not showcased on our website, we can outsource that product for you. Our online store represents only a small percentage and sampling of the products we have available and can source for our customers. We have unsurpassed purchasing power with access to over 2,000 industry vendors to find what you're looking for.
 

WHAT HAPPENS IF A PRODUCT IS BACK-ORDERED?

We make every effort to ensure that products are in stock and ready for orders. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs we will contact you with a revised shipping date. If this revision does not meet your requirements we will do our best to offer you a comparative and competitive product as an alternative to the one ordered.
 

WHAT IF I DON’T HAVE A LOGO OR ARTWORK?

If you do not have artwork or a corporate logo do not panic; we have graphic design packages available to suit your specific needs. Please call us today for a professional and high quality design quote and/or mock-up that will help you stand out from your competitors.
 

WHAT IS A PMS COLOUR SYSTEM, AND WHY DO I HAVE TO SPECIFY PMS COLOURS WITH MY ARTWORK?

PMS is a colour that is specified in the Pantone Matching System. This system provides a standard for providing printed colours using specific inks, and therefore results in the best colour replication of your artwork. Without PMS colour specification the printer will attempt a colour match for the artwork provided, however replication results will vary and may not be guaranteed.
 

WHAT IS AN ARTWORK PROOF?

An Artwork Proof is production-ready artwork that is submitted to a client for approval. BRANDWORX has a dedicated group of artists that will take your logo and create a production-ready representation of your artwork within three business days. This representation allows you to see exactly how your logo or artwork will appear on the product you have specified. Once your artwork has been approved your order will move to the next phase of the production process.
 

HOW ARE DELIVERY COSTS CALCULATED AND WHERE CAN I FIND THIS COSTING?

Freight Delivery costs are additional to the price of products and will be displayed separately on the invoice.
 

CAN I ADD, CANCEL, OR DELETE ITEMS ON MY ORDER IF I CHANGE MY MIND?

When your order is processed online we are unable to allow for changes, corrections or cancellations. Please review your order carefully before placing it. For any additional items a new order will need to be placed. Call or email us for any additional charges, if applicable. Multiple orders may be shipped separately and at different times dependent on when these are placed online, however we will always try our best to meet your needs as a customer and provide a the best service we can.
 

OUR POLICIES, TERMS AND CONDITIONS

All of our company policies, terms and conditions including; privacy, shipping, and returns can be found here: